Terms of Service

Terms and Conditions


 By accessing the Marine Collectors LLC website (“marinecollectors.com”) you are agreeing to be bound by these terms of use. Marine Collectors reserves the right to update or modify these Terms at any time without notice. If you do not agree with these terms please do not use or access this website.



Fish Happens! Guarantee Terms and Conditions

All stock fish, collectors chamber, and signature fish purchases are covered by our Fish Happens! Guarantee.

  • If the fish you purchase does not arrive alive, or remain alive for 72 hours from delivery we will gladly credit your account.
  • In the case of a loss, you must file a claim on our website to receive store credit under our guarantee. 

Policy Rules:

  • We need a photo, so don’t flush that fish till you snap a quick pick.
  • We do not cover ‘disappearing fish’. It is your responsibility to provide a photo of the casualty.
  • Store credit is issued for the purchase price of the lost fish only (shipping costs are not covered or credited back).
  • Store credit can be used to purchase a replacement, or to purchase any other fish on our site. 
  • Fish Happens does not apply to Adoption Fish. No Exceptions.
  • We do not cover shipping costs for replacement fish.

 

Marine Collectors Fish Services

All services require that fish are shipped as soon as standards and protocols have been met. We do not hold fish once they are ready. They must ship!

 

  • All Hand-selected (unquarantined) fish that are ordered will ship within 1 week of the order being placed and as soon as the specimens have been acquired. 
  • All ordered ‘MC Quarantine Fish’ are acclimated and quarantined with our 14 day clean protocol.  We cover and guarantee any items while in quarantine, unless otherwise stated. All fish must be shipped after quarantine is complete. We will call, message, or email you to schedule shipping. 
  • If the purchased fish are not shipped immediately after quarantine is completed, Marine Collectors is not liable for fish losses. We always care for the animals to the best of our abilities, but remaining for extended periods of time in medicated quarantine systems can become detrimental to the health of the fish. It is the buyer’s responsibility to be available to receive delivery of their fish.

 

 

Product information 

Fish listed as “available” or “in stock”on the Marine Collectors website are available to be sourced. Online availability does not mean fish are currently in-house and available to ship. Depending on the protocols chosen, and what category the fish belongs to, fish will ship at varying times.

 

 

Order Rules

By placing an order with Marine Collectors you understand and acknowledge that:

  • All Fish orders are subject to acquisition and/or quarantine time.
  • While Marine Collectors' estimated timeline for quarantine orders is 2 to 4 weeks, quarantine is a variable process - completion times will vary and may take significantly longer than four weeks.
  • You have reviewed all descriptions, specifications, and care instructions on the product page of the fish(es) you are ordering and consent that you understand and can provide the necessary care.

Large Orders

  • Any order that contains more than four quarantined fish may be delivered in multiple shipments at the discretion of Marine Collectors. This is to limit fish overexposure to medicated qt water.
  • Marine Collectors will contact you to schedule each shipment, each additional shipment will be free of charge if the item order total is over $499, thereby qualifying for free shipping.
  • In the case of large orders, fish will not be held at the buyer's request to reduce shipments. Shipments will be organized to prioritize the wellbeing of marine life. 

Changing Orders

  • Fish sizes can be changed within three days of an order being placed. 
  • If you would like to add additional fish to your order, you must contact Marine Collectors directly within five days of placing an order. Otherwise, the newly purchased fish must be a separate order with separate shipping charges. 

Make sure you are 100% committed to the fish you are ordering before purchasing our services. Marine Collectors handpicks fish to order. 

Once a fish is sourced, they must be taken.

 

We do not issue refunds, cancellations, exchanges, or indulge in any form of buyer's remorse once fish have been sourced. You are paying for the service of Marine Collectors to acquire, handpick, or quarantine fish for you, not purchasing off the shelf items. 

 

ALL SALES ARE FINAL! 

 

 

Shipping

  • Marine Collectors does not issue shipping refunds
  • If you would like to add fish to an existing order to reduce shipping costs, you must contact us directly within five days of placing the original order and Marine Collectors will add the new fish to your original order for you.
  • More information on our shipping policy can be found here

 

Disclaimer

We take pride in what we do, but as we are a commercial facility, perfect biosecurity is impossible to maintain. While we do our best, it is impossible for us to guarantee 100% clean and pathogen-free fish, 100% of the time. We will never knowingly send unhealthy fish.

To follow best practices, we recommend putting your new fish, after you receive them, into a sterile observation tank (separate from your main tank) for a minimum of 2 weeks to ensure that they are perfectly healthy. After you receive your fish, you acknowledge that you are solely responsible for the care and well-being of the fish once they have been delivered. 

Marine Collectors is not liable for any contamination or losses that may occur to your new or existing fish. 

 

Site contents

Unless otherwise noted, the website, all materials on the site, and the copyrights, trademarks, and/or other intellectual property in such materials (collectively, the “Contents”), are owned, controlled or licensed by Marine Collectors.

No right, title or interest in any Content is transferred to you as a result of downloading or copying. You may not reproduce, publish, transmit, distribute, display, modify, sell or exploit in any way any of the Contents or the Site. 

 Comments

Marine Collectors welcomes user comments. If you send creative ideas, suggestions, proposals, or other materials, whether online, by email, by postal mail, or otherwise (collectively, "Comments"), you agree that Marine Collectors may, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any Comments that you send to Marine Collectors.

Marine Collectors is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay compensation for any Comments; or (3) to respond to any Comments. We reserve the right to monitor, edit or remove any Comments. 

You agree that your Comments will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right. You agree that your Comments will not contain libelous, unlawful, abusive or obscene material, or contain any computer virus or other malicious software that could in any way harm or otherwise affect the Site.

 You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead Marine Collectors or third parties as to the origin of any Comments. You are solely responsible for any Comments you make and their accuracy. Marine Collectors takes no responsibility and assumes no liability for any Comments posted by you or any third party. 

 

User Conduct

When using our website, you shall not post or send to or from either the Site: 

  1. content for which you have not obtained all necessary consents;
  2. content that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offense, give rise to a civil liability, or otherwise is contrary to the law in any applicable jurisdiction where our Site is being used;
  3. content which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

We will fully cooperate with any law enforcement authorities or court order requiring us to disclose the identity or other details or any person posting materials to our Site in breach of this Section.

You shall not use our Site while distracted or preoccupied, such as when operating a motor vehicle. You should access our Site only with due regard for your own safety and the safety of others.

 

 

Any website user who abuses our guarantee, commits fraud, or abuses fish will be banned from purchasing from Marine Collectors and will have all respective accounts, and the accounts of persons associated, banned. 

 

Marine Collectors holds the right to refuse service to anyone.

By placing an order with marinecollectors.com, you agree and accept all terms and conditions.